The Most Hated Insurance Companies in America
To identify the most hated insurance companies, 24/7 Wall St. reviewed the American Customer Satisfaction Index’s Insurance and Health Care Study 2021-2022, which surveyed 12,841 people between October 2021 and September 2022 on their satisfaction with different insurance companies that offer property and casualty insurance.
Simply put, insurance companies don’t make money by paying out claims. Getting a legitimate claim paid can sometimes be a lengthy battle that is filled with paperwork, phone calls, and delays. For those already dealing with the consequences of an accident, robbery, or natural disaster, having to fight to be justly compensated can be exhausting.
The most hated insurance companies range in size, but all bring in over $8 billion a year in revenue. Many have had controversial policies and stances, or they have taken controversial actions. Others have had legal troubles for negotiating in bad faith or failing to pay out claims.
9. State Farm
- Customer satisfaction 2022: 80%
- Customer satisfaction 2021: 79%
8. American Family
- Customer satisfaction 2022: 79%
- Customer satisfaction 2021: 77%
7. Liberty Mutual
- Customer satisfaction 2022: 79%
- Customer satisfaction 2021: 77%
6. Allstate
- Customer satisfaction 2022: 78%
- Customer satisfaction 2021: 77%
5. Travelers
- Customer satisfaction 2022: 78%
- Customer satisfaction 2021: 75%
4. Geico
- Customer satisfaction 2022: 77%
- Customer satisfaction 2021: 79%
3. Nationwide
- Customer satisfaction 2022: 76%
- Customer satisfaction 2021: 77%
2. Progressive
- Customer satisfaction 2022: 76%
- Customer satisfaction 2021: 76%
1. Farmers
- Customer satisfaction 2022: 75%
- Customer satisfaction 2021: 75%